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  • Malaysia Plumbing Supplier
  • About
  • Products
        • Taps
          • Basin Tap
          • Bib Tap
          • Bidet Spray
          • Kitchen Mixer
          • Mixer
          • Public Washroom
          • Sink Tap
          • Two Way Tap
          • Valve
        • Bathroom Accessories
          • Bathroom Accessories
        • Home Appliances
          • Water Purifier
        • Pipes And Fittings
          • Fittings
          • Pipes
          • Plumbing Accessories
        • Shower
          • Combination Shower
          • Shower Accessories
          • Shower Mixer
        • Water Heater
          • Instant Hot Shower
          • Storage Water Heater
        • Water Pump
          • Domestic Water Pump
        • Water Tank
          • Polyethylene Tank
  • Blog
  • Catalog
  • Contact
  • My Account

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  • Malaysia Plumbing Supplier
  • About
  • Products
    • Taps
      • Basin Tap
      • Bib Tap
      • Bidet Spray
      • Kitchen Mixer
      • Mixer
      • Public Washroom
      • Sink Tap
      • Two Way Tap
      • Valve
    • Bathroom Accessories
      • Bathroom Accessories
    • Home Appliances
      • Water Purifier
    • Pipes And Fittings
      • Fittings
      • Pipes
      • Plumbing Accessories
    • Shower
      • Combination Shower
      • Shower Accessories
      • Shower Mixer
    • Water Heater
      • Instant Hot Shower
      • Storage Water Heater
    • Water Pump
      • Domestic Water Pump
    • Water Tank
      • Polyethylene Tank
  • Blog
  • Catalog
  • Contact
  • My Account
Menu
  • Malaysia Plumbing Supplier
  • About
  • Products
    • Taps
      • Basin Tap
      • Bib Tap
      • Bidet Spray
      • Kitchen Mixer
      • Mixer
      • Public Washroom
      • Sink Tap
      • Two Way Tap
      • Valve
    • Bathroom Accessories
      • Bathroom Accessories
    • Home Appliances
      • Water Purifier
    • Pipes And Fittings
      • Fittings
      • Pipes
      • Plumbing Accessories
    • Shower
      • Combination Shower
      • Shower Accessories
      • Shower Mixer
    • Water Heater
      • Instant Hot Shower
      • Storage Water Heater
    • Water Pump
      • Domestic Water Pump
    • Water Tank
      • Polyethylene Tank
  • Blog
  • Catalog
  • Contact
  • My Account
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Frequently Asked Questions (FAQs)

Q : Can I purchase the products without registering as a member?

A : No. You may view and add products to your shopping cart but to make a purchase, you need to register as a member to complete the order information form and payment needed for the order to be processed.

Q : How do you ship my order and when will my order arrived?

A : We will use the standard postage services for small products and the standard delivery time between 2-7 working days will applied. As for the bigger products such as Water tanks, Water pump, Water Closets, Basins and Storage Heater, we will personally deliver them by lorry or van. Please refer to our Delivery Info for more details.

Q : What happens if there's been a delivery mishap to my order? (Damaged or lost delivery)

A : If the order are damaged or lost during the delivery process by the postage services, we can’t be held responsible as we are not affiliated with the postage services but do send us the complains along with your order receipt and number so we can try to help you out.

Q : What are the payment methods available?

A : As for now, you can make your order payment via Credit Card and Bank TT.

Q : Is there any warranty for the products purchased?

A : The warranty for the products are varied as provided by the manufacturers. Please check the description mentioned in the Product Details.

Q : Can I track my order delivery status?

A : Yes. After the order have been processed, we will provide the Postage Tracking Number for your convenience.

Q : Some of the custom products does not mentioned the price / price stated as RM0.00, how can I know the price?

A : The custom made products will be manufactured depending on your requirement so the price will be varied depending on your requirements, variations and specifications. Do send us the inquiry along with the Product’s code and our team will get back to you as soon as possible.

Q : Is the payment secure?

A : The payment used is the standard encryption procedure and follows the same gateway payment security as the other e-commerce site elsewhere.

Q : Can I cancel my order?

A : You can cancel your order before you made the payment. However, after the payment have been processed, the order cannot be cancelled. Please make sure your order are correct before proceed to the payment gateway.

Q : Can I return or exchange the goods purchased?

A : Please refer to our Return & Refund Policy.

Q : Can I get the refund?

A : Please refer to our Return & Refund Policy.

Q : The Website said that my payment have failed, What should i do now?

A : Please make sure your card details are correctly inputted into the system, and please DO NOT refresh, back or close the payment gateway window untill the payment procedure is finished. This will resulting in multiple order and/or failed order. If you have any problems for this particular issues, DO send us an inquiry or call 03-77829436 for immediate assistance.

Q: What is Paffoni?

A : Rubinetteria PAFFONI S.p.A. is an Italian Manufacturer for high end Sanitarywares & Taps which used by many 5 Stars establishment around the globe and operates successfully in the field of sanitary taps and has been able to qualify its production with a very interesting quality / price ratio for its trading partners operating in both the domestic and foreign market.

A rational policy of investment in research, design and advanced technologies, the use of the best products and computerized controls have made possible the attainment of a high "quality standards." Following this philosophy, the company created "FONTE WATER HOUSE" division, specialized in the production of high-quality faucets. The product range PAFFONI - FONTE is composed of several series of traditional two-handle faucets, single lever and thermostatic mixers, all completed with accessories

For more information about Paffoni S.p.A, visit their website at https://www.paffoni.it/en/

Q : Are the Paffoni products sold in your store authentic?

A: Yes. They are guaranteed authentic Italian made and distributed by Heap Wah Enterprise Sdn Bhd.

Q : What is Senna?

A : Senna is our own line of exclusive Sanitary Tapware started in 2001 and already been in the market for more than 16 years. Senna is accredited and certified to SIRIM standards of MS795:2002, MS1522:2006 and MS147:201 for its quality. We have collaborated with local and overseas OEM manufacturers to give the customers the best value for their money without sacrificing the elegance and exclusiveness in our product line.

Q : I still have questions.

A : If you still have doubts or questions, please send us the inquiries or call us at +603-77829436 and we will get back to you.

HEAP WAH

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PRODUCTS

Taps
Bathroom
Home Appliances
Pipes & Fittings
Shower
Water Heater
Water Pump
Water Tank

OUR POLICY

FAQs
Delivery & Shipping
Privacy Policy
Returns & Refunds
Terms  and Conditions

ABOUT HEAP WAH BARAKAH

Heap Wah Enterprise Sdn Bhd (formerly known as Syarikat Heap Wah Enterprise, registered in 1978 as a partnership concern) was formally converted to a private limited company on 22nd June 1984. Its initial capital of RM20,000.00 has now grown over the years to RM1,000,000.00 with a net worth of over RM50,000,000.00 as at to date.

ADDRESS

Heap Wah HQ
No 40, Jln 18/2, Seksyen 1A
46000 Petaling Jaya
Selangor

+6 03 7782 8201

Heap Wah Puchong
Lot 30115A Batu 6 1
2, Jalan Puchong
58200 Kuala Lumpur

+6 03 7782 9436

Heap Wah Bangi
Jalan P/1, Kawasan Perindustrian Bangi
43650 Bandar Baru Bangi
Selangor

+6 03 8912 6708

©2023 Heap Wah Barakah Sdn Bhd. All rights reserved. By MFMY

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