Frequently Asked Questions (FAQs)

A : No. You may view and add products to your shopping cart but to make a purchase, you need to register as a member to complete the order information form and payment needed for the order to be processed.

A : We will use the standard postage services for small products and the standard delivery time between 2-7 working days will applied. As for the bigger products such as Water tanks, Water pump, Water Closets, Basins and Storage Heater, we will personally deliver them by lorry or van. Please refer to our Delivery Info for more details.

A : If the order are damaged or lost during the delivery process by the postage services, we can’t be held responsible as we are not affiliated with the postage services but do send us the complains along with your order receipt and number so we can try to help you out.

A : As for now, you can make your order payment via Credit Card and Bank TT.

A : The warranty for the products are varied as provided by the manufacturers. Please check the description mentioned in the Product Details.

A : Yes. After the order have been processed, we will provide the Postage Tracking Number for your convenience.

A : The custom made products will be manufactured depending on your requirement so the price will be varied depending on your requirements, variations and specifications. Do send us the inquiry along with the Product’s code and our team will get back to you as soon as possible.

A : The payment used is the standard encryption procedure and follows the same gateway payment security as the other e-commerce site elsewhere.

A : You can cancel your order before you made the payment. However, after the payment have been processed, the order cannot be cancelled. Please make sure your order are correct before proceed to the payment gateway.

A : Please refer to our Return & Refund Policy.

A : Please refer to our Return & Refund Policy.

A : Please make sure your card details are correctly inputted into the system, and please DO NOT refresh, back or close the payment gateway window untill the payment procedure is finished. This will resulting in multiple order and/or failed order. If you have any problems for this particular issues, DO send us an inquiry or call 03-77829436 for immediate assistance.

A : Rubinetteria PAFFONI S.p.A. is an Italian Manufacturer for high end Sanitarywares & Taps which used by many 5 Stars establishment around the globe and operates successfully in the field of sanitary taps and has been able to qualify its production with a very interesting quality / price ratio for its trading partners operating in both the domestic and foreign market.

A rational policy of investment in research, design and advanced technologies, the use of the best products and computerized controls have made possible the attainment of a high "quality standards." Following this philosophy, the company created "FONTE WATER HOUSE" division, specialized in the production of high-quality faucets. The product range PAFFONI - FONTE is composed of several series of traditional two-handle faucets, single lever and thermostatic mixers, all completed with accessories

For more information about Paffoni S.p.A, visit their website at https://www.paffoni.it/en/

A: Yes. They are guaranteed authentic Italian made and distributed by Heap Wah Enterprise Sdn Bhd.

A : Senna is our own line of exclusive Sanitary Tapware started in 2001 and already been in the market for more than 16 years. Senna is accredited and certified to SIRIM standards of MS795:2002, MS1522:2006 and MS147:201 for its quality. We have collaborated with local and overseas OEM manufacturers to give the customers the best value for their money without sacrificing the elegance and exclusiveness in our product line.

A : If you still have doubts or questions, please send us the inquiries or call us at +603-77829436 and we will get back to you.